To treat you with respect, consideration and to provide excellence in service onboard.
To be responsive to special requests and needs.
To plan each trip with respect to weather, sea conditions and animal behavior in order to maximize your diving experience.
To
keep our ships in top condition, clean and in good mechanical repair.
Please note that each ship has many complex systems and it may be
impossible to prevent some maintenance problems during your trip,
despite our best efforts.
Your Responsibilities
Animals We love mother ocean! Unfortunately, sometimes guests will demonstrate
unsafe or irresponsible behavior towards animals that impedes on other
guest’s experiences and/or may cause harm to the animals. It is your
responsibility to follow the crew’s directions and recommendations with
respect to interaction with the animals. In the unlikely event that an
individual is impeding other guests and/or causing harm to the animals,
the captain will speak to that person and give them a formal warning. If
the guest continues the same behavior, the captain has the authority to
hold that guest out of the water for the remainder of the trip.
Mexican Park Regulations The Mexican park authorities forbid divers to extend hands, arms, legs,
heads or any part of their body or camera housing outside the cages
during Guadalupe Island diving. The use of camera strobes has also been
forbidden by the authorities. These regulations are now strictly
enforced after several incidents in September 2016. We are required by
the authorities to revoke the diving privileges of any guest in breach
of these regulations.
Diving Safety It is your responsibility to attend dive briefings and comply with the
principles of safe recreational diving. Deco diving or deliberately
“going blue” is not allowed at Socorro. The captain has the right to
revoke the diving privileges of anyone who is diving unsafely.
Alcohol With over 25 years of operational experience running dive charters, we
have learned the safest alcohol policy is to restrict guests from
bringing their own alcohol on board. We provide a wide selection of
beer, wine and alcohol from the ships bar at reasonable prices. We are
also happy to hold your duty free purchases or local purchases of
alcohol in bond in the ship’s storage until the end of your trip.
Government Rules You must comply with all Mexican government rules and regulations.
Please note that government regulations and laws may change without
notice. Our contract with you is subject to “force majeure” without
compensation.
Marijuana Marijuana is illegal in Mexico including medicinal prescription
marijuana. We have a zero tolerance policy regarding guests bringing
marijuana onboard.
Illegal Substances We maintain a zero tolerance for illegal narcotics or substances on
board. We’re required under Mexican law to report any problems to the
Mexican Federal Police.
Crew To treat our crew and staff with courtesy and respect.
Getting Sick We sincerely hope that you stay healthy and don’t get sick during your
trip. Please let the crew know if you are not feeling well so that we
can give you extra love and attention and also do our best to prevent
anyone else onboard from getting sick.
