Retail Terms & Conditions
Initial Payment, Cancellation and Refund Policy
“Refundable bookings” are those bookings that are specified and sold as such in the booking process and are fully refundable (less USD$175 admin fee per berth) up until 60 days prior to departure. No questions asked. All other bookings are non-refundable and non-transferable within 12 months of departure with the sole exception of the boat departing at 100% occupancy at non-discounted rates. In this case, you have the option to either transfer the full amount paid to a future reservation or receive a refund less an administration fee of USD$175 per berth. Your choice.
Final Payment
Our receipt of your trip fee is due 60 days prior to your boarding date. If we do not receive the balance by the due date we will do our best to get in touch with you and/or send you a reminder.Β We do reserve the right to release your reservation without compensation or refund if we have not received the balance of your trip fees by the due date.
Insurance
We require all guests to have medical and evacuation insurance.Β Divers are required to have diversβ insurance.Β We highly recommend DiveAssure for all your needs, diving or non-diving.Β There is a link in your pre-trip information that will take you directly to their website to facilitate the purchase of insurance cover.
In addition, we highly recommend the purchase of trip insurance interruption insurance from DiveAssure (some other providers have provided insufficient coverage to previous clients).Β This gives you peace of mind and financial security in case of named weather events, cancelled flights, medical issues whether your own or other guests, lost bags and much more.
Paperwork
Each of our guests is required to agree to and sign our Waiver, Release and Indemnity (the βReleaseβ) before boarding the ship.Β We provide a copy of this Release on our website and also with the pre-trip information that we send you with the intent of giving you ample time and opportunity to raise any questions or concerns before you arrive in Mexico or Costa Rica.Β Over more than 30 years of running trips, we have always been able to provide answers and comfort to guests with any questions.Β It is too late to address any concerns when you have arrivedΒ in-country.Β Β
The governments of Mexico and Costa Rica require that we submit certain information requested in your pre-trip form well before departure. The earlier you can submit your information, the better, with 15 days minimum before your boarding date.
We urge all of our guests to double check their travel documents including expiry dates and ensure they obtain any required visas to travel to or through the United States, Mexico and Costa Rica if required. We will not issue a refund or credit to guests who are either denied entry into Mexico or permission to board.
Special Requests
We do our best to accommodate all special requests submitted with ample notice.Β We provideΒ menu options by prior request and at no additional cost that include vegetarian, vegan, lactose intolerant, gluten free and quasi kosher or halal.Β Other dietary requests may be available case by case and at additional cost. We wish it was otherwise but itβs unlikely we can accommodate last minute requests.
Surcharges
While Nautilus understands/appreciates guest reaction to post booking charges after a trip has been booked and shall avoid such whenever possible, we have to reserve the right to add a surcharge in respect of volatile fuel price increases and other unforeseen charges over which Nautilus has no control such as the cost of any imposition of any taxes, levies, fees or other unforeseen charges legislated by the Governments of Canada, USA, Mexico or Costa Rica.
Force Majeure
While we will always do whatever we can to ensure the absolute best possible experience for the guests, trip itineraries are subject to change or cancellation without notice at our discretion taking into consideration the safety of guests, crew and the vessel and for reasons such as inclement weather or seas, unforeseen mechanical breakdown, pandemics or other health related incidents, governmental orders, directives or requirements, border closures, travel warnings, medical issues (whether your own or delay or cancellation related to another guest’s or crew person’s health issues), cancelled flights, port authority directions and other factors beyond our reasonable control. No refund or credit will be issued in such instance.
Contract Changes
Prior to any accepted reservation, Nautilus reserves the right to make changes to the above noted terms and conditions without notice.
Choice of Jurisdiction and Law
All agreements made between ourselves and our guests shall be governed by the laws of Mexico and the courts of Mexico City shall have exclusive jurisdiction over any matter relating to or arising out of the services we provide to our guests.
Updated July 29, 2024
